Refund policy

Refund Policy
At Al Aseel, we strive to ensure you are completely satisfied with your
purchase. If you are not satisfied with your order, please review our refund policy
below:
1. Eligibility for Refunds
• Damaged or Defective Products: If you receive a damaged or defective product,
please contact us within 3 days of receiving your order with a photo of the
damaged item and packaging. We will arrange for a replacement or refund.
• Wrong Items: If you received the wrong item, please contact us within 3 days of
receiving your order. We will provide a replacement or refund for the unopened
and unused products and receiving the returned incorrect one.
• Change of Mind: If you simply change your mind about products you purchased
please contact us within 3 days of receiving your order We will provide a
replacement or refund for the unopened and unused products and receiving the
returned one and you will have to pay the delivery fees.
• Harm: To process a return or refund for products causing harmful effects, please
provide detailed information about the reaction, including photographs if
possible. A doctor’s note or medical report may be required to validate the claim
and then If your return is approved. We will arrange for a replacement or refund
2. Contact Us
For further assistance, contact us at:
• Email: contact@alaseelbrand.com
• Phone: +962790077301